Returns & Refunds Policy

We offer Cash on Delivery. If you receive the wrong item, we will arrange a free pickup and send the correct one. If you want to return the item, we will refund the amount to your bank account (since our couriers do not return cash), this may take 2-3 working days after we receive back the return from the courier. If we sent the correct item but you want to change size or colors, a replacement fee of AED 15 will apply.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 7 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail snowmoondxb@gmail.com